Celcom : The unwelcome SMS disturbing Consumers

We received a complaint from Celcom users who said he had to pay an
unwelcome SMS while he never require that SMS.

"This is VERY VERY VERY unethical business by giving access to Third
Party of your Server Access....by Right Celcom Should not back charge
Customer like us .....I will forward this email also to MCMC on the
unethical business who wants easy money from customer....Why should
pay an unwelcome cost?" That his complaint against the costs incurred
by the telecommunications company.

He complained why the Celcom does not act quickly stop SMS that are
unknown and online charging without consent, should problems of the
unwelcome SMS that just took profit on consumers should be stopped
with immediate effect due to Celcom say they are not responsible for
that SMS.

The problem is why the company that provides SMS use the services of
Celcom can charge to consumers without permission.

We urge the Celcom should be accountable to consumers who use their
services to take immediate action to stop the unwelcome SMS that take
advantage of consumers without their consent.

Many users feel cheated having to pay the unwelcome SMS with the cost
is too expensive and extreme than the actual cost.

The Malaysian Communications and Multimedia Commission (MCMC) should
be also act immediately address the problem from continuing.

PROHIBITED SMS that unwelcome and disturbing online users and
disservice customers and only profitable the company that are not
responsible should be acted upon immediately. The collaboration with
the relevant authorities is greatly appreciated.

Yours faithfully,
Jofri Jaraiee
PAS Sarawak Deputy Commissioner iii cum PAS Miri Chief

http://pas-miri.blogspot.com